Emergency Services

Use 9-1-1 to Report Emergencies

9-1-1 is the number for emergency assistance throughout the United States. An emergency is any situation involving a crime in progress, or an imminent threat to life, bodily injury, or major property damage or loss.

Chicago Emergency Communications Center

The Chicago Emergency Communication Center is a state-of-the-art facility that consolidates emergency communications for police, fire, and emergency medical services.

Key Benefits of Chicago’s Emergency Communications Center

Chicagoans are getting the fastest call connection time in the world, and many other benefits, from the Emergency Communications Center.

Tips for Callers to Chicago’s Emergency Communications Center

Here are some tips that callers to 9-1-1 should keep in mind when requesting emergency police, fire or medical services.

Making Emergency Calls on the Cellular Phone

Cellular phone users can now call 911 from anywhere in the City and be connected to Chicago’s leading-edge emergency center.

Non-emergency Services

Use 3-1-1 to Report Non-Emergency Situations

The police non-emergency number is 3-1-1. A non-emergency situation is one that does not involve a crime in progress, does not pose an imminent threat to life, and/or does not involve bodily injury or major property damage or loss.

Introducing Chicago’s OTHER HelpLine

Here are some examples of what you can use 311 for.

Police Hotlines

Police Department Hotlines

Some people may not feel comfortable using 9-1-1 or the police non-emergency number 3-1-1 to report informtion regarding crime. That’s why the Chicago Police Department created various telephone hotline numbers as another option for reporting information.

Call Tips

Make the Right Call

The Police Department can respond more efficiently to your needs, and the needs of your community, if you Make The Right Call. Not every situation is an emergency so not every call needs to go through the 9-1-1 emergency number

How to Describe a Suspect

To capture a criminal in these highly mobile times, it is of utmost importance for the police to promptly obtain an accurate description. Following are some of the most important identifiers the police need to apprehend criminal suspects.

Services for Hearing-Impaired Persons

Hearing-impaired persons can contact the Chicago Police Department at these numbers.

Language Line Services

The Chicago Police Department can accommodate callers to 3-1-1 and 9-1-1 who are more comfortable communicating in a language other than English.

Special Reminder About the 773 Area Code

With the 773 area code in Chicago, many numbers have changed, but all Police Department phone numbers (which have the prefixes 744,745, 746, and 747) still retain the 312 area code, regardless of where the police facilities are located.