For callers who feel more comfortable communicating in a language other than English, the Chicago Police Department has contracted with Language Line Services. This service provides interpreters for more than 140 languages — 24 hours a day, 7 days a week. Interpreters are available for both emergency (9-1-1) and non-emergency (312-746-6000) calls. Language Line Services can also provide written translation.
Here is how the process works:
- The call taker answers in English.
- The call taker determines the language request and establishes the connection with an interpreter who speaks the requested language. This process will take a very short time, so callers should remain on the line.
- Once the interpreter joins the conversation, the police call taker will continue to lead the conversation, providing any special instructions or police assistance. The interpreters are trained only to repeat what is said by both parties, not to provide instructions or advice.